Returns & Refunds


We do not accept returns for Livestock. Please DO NOT send back any corals or fish unless specifically requested to do so by AquaTec.


Used Dry Goods/Equipment are sold as is; no returns accepted.


New Dry Goods/Equipment can be returned for a full refund (excluding shipping costs) within 30 days of original receipt. Warranty claims can be processed by us for certain brands.

Guarantee & DOA Policy

AquaTec offers a 48-hour guarantee for coral, and alive arrival guarantee on fish. As much as we try to improve our shipping procedures, there will always be some fish and corals that do not survive the shipping process. Shipping is possibly the most stressful event an animal can experience, and certain fish and corals are more sensitive than others. We require a photograph of the DOA fish in the unopened shipping bag in order to process a refund. We require a photograph of the coral if DOA or if it expires within the 48-hour guarantee period.
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